News and articles

Company news

Behavioral Health Patient Experience Across the US (2024)

11 Jul 2024 - A comprehensive analysis of Behavioral Health Patient Experience in every state across the US.

Company news

Giving Patients a Voice: How to Improve the Healthcare Experience

30 Jun 2024 - Our CEO Mark Lomax discusses the importance of patient empowerment and advanced tools for healthcare experience on the Becker’s Healthcare Podcast.

Company news

Healthcare Experience Roundtable at the UK Embassy (Washington, DC)

26 Jun 2024 - In May of 2024, PEP Health and the UK Embassy in Washington hosted a pivotal roundtable highlighting the urgent need for innovative patient experience measurement tools in healthcare.

Company news

Key drivers of success revealed for the top 20 ranked US facilities for oncology patient experience

9 Apr 2024 - PEP Health has this month released oncology patient experience rankings for healthcare facilities across the US.

Company news

Top 15 hospitals for patient experience in cardiology - new ranking data

19 Mar 2024 - Our latest cardiovascular care rankings reveal the top 15 hospitals in the US currently leading the way in heart health according to patients.

Company news

30 best hospitals for patient experience in 2024 - new ranking data released by PEP Health

7 Feb 2024 - Find out the most recent and comprehensive hospital rankings based on the analysis of more than 30 million patient reviews.

Company news

PEP Health at TMCi: Pioneering the Future of Patient Experience

23 Nov 2023 - At the TMCi Demo Day, Dr. Alex Griffiths showcased our groundbreaking approach to leveraging the previously untapped wealth of online reviews and social media comments for healthcare improvement.

Company news

Medical Alley Podcast - Why Patient Experience Matters

15 Aug 2023 - PEP Health's CEO in conversation with Victoria Losinski of Blue Cross Blue Shield Minnesota

Company news

PEP Health selected as part of inaugural cohort for Texas Medical Center accelerator

15 Jun 2023 - The cohort arrived in Houston on June 5 and has access to TMCi's facilities, network of mentors and potential clients, funding, potential customers, and curated programing.

Company news

PEP Health Newsletter - Dec 2022

22 Dec 2022 - Welcome to our first PEP Health Newsletter, where we hope to share with you some of our most exciting news and plans for the new year!

Company news

NHS England invites people across England to give feedback about their experience of urgent and emergency care

25 Aug 2022 - NHS England is inviting people from across England to give feedback on their recent experiences of using urgent and emergency care (UEC) services.

Company news

New UK data presented at NHS ConfedExpo reveals patient experience is in decline

16 Jun 2022 - New data to be presented at this year’s NHS ConfedExpo reveals patient experience over the past year has been steadily declining – with the gap widening between the best and worst performing regions.

Company news

PEP Health participates in the AWS Summit London 2022

28 Apr 2022 - PEP Health’s attendance at the AWS Summit follows the company being chosen to participate in the first-ever AWS Healthcare Accelerator

Company news

PEP Health selected to participate in first ever Amazon Web Services Healthcare Accelerator

7 Mar 2022 - The company was chosen from a competitive field of applications from 13 countries around the world by a panel from AWS and PUBLIC

Company news

PEP Health patient feedback solution used by Milton Keynes University Hospital to improve patient experience

3 Mar 2022 - Milton Keynes University Hospital NHS Foundation Trust targets improved patient experience with real-time insights from PEP Health

Academic publications

British Journal of Midwifery publishes patient feedback case study with Royal Surrey and PEP Health

24 Jan 2022 - Experiences from the Royal Surrey NHS Foundation Trust show how data from publicly available sources can be combined with AI-enabled analysis to deliver cost-effective, high-quality feedback

Case studies

Royal Surrey County Hospital NHS Foundation Trust improve patient experience by 30% using real time patient feedback

21 Jan 2022 - Over the last two years, Royal Surrey County Hospital NHS Foundation has been working with PEP Health to improve patient experience scores across the trust.

Academic publications

How Online Feedback Plays a Key Role in Identifying Variation and Improving Patient Experience

19 Jan 2022 - Newly published paper by PEP Health co-founder Dr Meghan Leaver

Company news

PEP Health featured in Department for International Trade’s #Beyond100 playbook

12 Jan 2022 - The UK’s Department for International Trade (DiT) has today included PEP Health in its newly-launched Beyond 100 playbook

Blogs

Using Online Patient Feedback to Understand Critical Incidents due to COVID

10 Jan 2022 - As the COVID-19 pandemic has entered its second year, it continues to place unprecedented demand on health systems around the world.

Case studies

Improving the experiences of people with rare and less common cancers through the power of the written word

4 Jan 2022 - From 2020-2021, as part of a Cancer Improvement Collaborative, PEP Health worked with NHS England, 25 Cancer Alliances and 12 participating NHS trusts to help investigate and improve the experiences of people with Rare and Less Common Cancers (RLCC).

Academic publications

Is enough being done to ensure people living with obesity receive equal access to care?

19 Oct 2021 - Over the past two decades, the prevalence of obesity in the UK has increased, and it is predicted to continue to rise by 2050.

Company news

Public satisfaction with A&E Plummeting - HSJ publishes latest PEP Health research

28 Sep 2021 - The Health Services Journal has this week published an article based on PEP Health's analysis of recent A&E patient feedback showing a dramatic fall in patient satisfaction levels compared to pre-pandemic levels.

Blogs

Democratising the Patient Experience

16 Jul 2021 - Using PEP Health insights to support the investigation of Health Inequalities

Company news

UK healthtech innovators showcased on G7 world stage

30 Jun 2021 - PEP Health were among the select few innovators chosen to exhibit by e-Health Productivity and Innovation in Cornwall (EPIC

Company news

Top 50 Healthcare Technology CEOs Of 2021

9 Jun 2021 - We’re delighted to announce that our CEO, Dr Mark Lomax has been chosen as one of the global Top 50 Health Tech CEOs 2021

Blogs

PEP Health Insights support patient safety and inspection outcomes

5 May 2021 - Using PEP Health insights to identify variations in maternity services across England to support patient safety and care outcomes

Blogs

Significant variation in maternity services during the covid-19 pandemic

28 Mar 2021 - Maternity care in England continues to be associated with avoidable harm, resulting in cases of serious disability, psychological trauma and substantial burdens on the health system

Company news

Sharp drop in patient goodwill towards NHS since autumn

22 Feb 2021 - Today the Health Service Journal has published a story based on data gathered from our Patient Experience Platform into patient feedback during the continuing COVID-19 pandemic.

Company news

PEP Health wins NHS contract to provide real-time patient feedback for rare and less common cancers

17 Nov 2020 - PEP Health has been awarded an NHS England and NHS Improvement contract to evaluate patient feedback on rare and less common cancers to improve patient experience and outcomes.

Company news

PEP Health wins User-led Innovation and Experience Award at the HTN awards

17 Nov 2020 - We can now say we are an award-winning start-up! Thank you to all the judges in the HTN Awards last night. Delighted to win the user-led Innovation and Experience category

Company news

Public satisfaction with NHS maternity and A&E soars during pandemic

21 Oct 2020 - Public satisfaction with NHS hospital services has soared during the coronavirus pandemic despite the widespread cancellation of operations, the rapid switch to digital delivery and..."

Company news

PEP Health shortlisted in two categories in the 2020 Health Tech News (HTN) Awards

17 Sep 2020 - PEP Health is delighted to be a finalist in Best Health Tech Start-Up of the Year and Best User-Led Innovation and Experience

Company news

PEP Health wins grant from Innovate UK to scale expansion plans

1 Jun 2020 - Innovative Patient Experience Platform expands to support the operational response throughout COVID-19 outbreak and beyond by better understanding the users’ voice.

Company news

PEP Health selected to join the NHS Innovation Accelerator

5 Mar 2020 - PEP has been announced as one of 11 innovations selected to join the award-winning NHS Innovation Accelerator (NIA) in 2020

Blogs

How can patient voice help us fight COVID-19?

5 Mar 2020 - The role of the community in battling the unprecedented current health crisis is vital. With more than 500,000 citizen volunteers signing up to support the NHS during...

Case studies

White Paper written with our partners at Gloucestershire Hospitals NHS Foundation Trust

11 Nov 2019 - We recently partnered with Gloucestershire Hospitals NHS Foundation Trust, one of the biggest trusts in England, to see how we could help the trust and its users, and further improve the Patient Experience Platform (PEP) for other users.

Academic publications

Evidencing the 'Wisdom of Patients' phenomenon

7 Oct 2019 - Read the published paper Wisdom of patients: predicting the quality of care using aggregated patient feedback now.

Academic publications

The challenges of relying on quantitative performance measures

29 Aug 2019 - Read the published paper Intelligent Monitoring? Assessing the ability of the Care Quality Commission’s statistical surveillance tool to predict quality and prioritise NHS hospital inspections now.