News and articles
New UK data presented at NHS ConfedExpo reveals patient experience is in decline
16 Jun 2022 - New data to be presented at this year’s NHS ConfedExpo reveals patient experience over the past year has been steadily declining – with the gap widening between the best and worst performing regions.
British Journal of Midwifery publishes patient feedback case study with Royal Surrey and PEP Health
24 Jan 2022 - Experiences from the Royal Surrey NHS Foundation Trust show how data from publicly available sources can be combined with AI-enabled analysis to deliver cost-effective, high-quality feedback
Improving the experiences of people with rare and less common cancers through the power of the written word
4 Jan 2022 - From 2020-2021, as part of a Cancer Improvement Collaborative, PEP Health worked with NHS England, 25 Cancer Alliances and 12 participating NHS trusts to help investigate and improve the experiences of people with Rare and Less Common Cancers (RLCC).
Public satisfaction with A&E Plummeting - HSJ publishes latest PEP Health research
28 Sep 2021 - The Health Services Journal has this week published an article based on PEP Health's analysis of recent A&E patient feedback showing a dramatic fall in patient satisfaction levels compared to pre-pandemic levels.
PEP Health wins NHS contract to provide real-time patient feedback for rare and less common cancers
17 Nov 2020 - PEP Health has been awarded an NHS England and NHS Improvement contract to evaluate patient feedback on rare and less common cancers to improve patient experience and outcomes.
White Paper written with our partners at Gloucestershire Hospitals NHS Foundation Trust
11 Nov 2019 - We recently partnered with Gloucestershire Hospitals NHS Foundation Trust, one of the biggest trusts in England, to see how we could help the trust and its users, and further improve the Patient Experience Platform (PEP) for other users.