TRANSFORMING HEALTHCARE BY ANALYSING REAL-TIME, REAL-WORLD FEEDBACK

The Patient Experience Platform (PEP) automatically identifies and gathers millions of items of publicly-available feedback from a variety of online platforms including social media. PEP's custom algorithms categorise and score the feedback providing a proven, accurate and unbiased summary of what patients really think.

Providers

Quickly and easily understand what your patients are saying about the quality of your care across multiple platforms.

 

Easily recognise and learn from outstanding areas of care, whilst rapidly identifying and correcting safety concerns or areas for improvement before they worsen.

Insurers & Commissioners

Identify and monitor which providers your patients are most satisfied with, and those where you may to re-evaluate existing arrangements.

 

Use feedback to demonstrate the quality of your service over that of your competitors.

Regulators

Comprehensively and cost-effectively monitor in real-time what millions of patients and their families are saying about the quality of care you are responsible for overseeing.

 

Automatically identify high-risk providers, departments or pathways for further investigation.

HOW DOES PEP WORK?

Watch our short video to quickly understand how PEP can help you to improve the quality of care.

 

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