At PEP Health, we take a unique approach to patient insight
We provide NHS trusts, commissioners and those responsible for setting policy the opportunity to listen to their patients, learn from what they have to say and start to measure their experience.
Our empirically proven platform provides real-time insights about patients' experience of care from millions of public patient comments. We analyse the comments using tailored algorithms to generate scores which highlight areas for celebration or concern and identify the reasons for improving or declining patient satisfaction.
Our analysis reveals national trends and accurately categorises comments based on internationally recognised Picker Principles, region, provider and department. This means we can report variations in patient experience and safe care provision across settings, and benchmark providers and health systems locally, regionally and nationally.
The PEP Health dashboard
Key features of the PEP Health platform
Features | PEP Health platform | Leading generic customer experience tools |
Real-time dashboard | ||
Empirically proven to predict inspection ratings | ||
Able to benchmark all providers | ||
Sentiment Analysis coded using real patient comments | ||
Ability to theme patient comments specifically to benefit healthcare organisation | ||
Incorporate both internal and external patient comments | ||
Flags potential safety concerns automatically |
Dedicated to security
- PEP Health is CyberEssentials accredited by the NCSC in the UK
- Stored client data is encrypted at rest and in transit, and access is restricted to relevant employees only
- Data is stored in compliance with all GDPR regulations
- We only collect publicly-available social media data
PEP Health for
Healthcare organisations
- Gain actionable insights to improve the patient journey and experience at departmental, regional and national level
- Benchmark your feedback against peers so you can recognise and learn from outstanding areas of care
- Rapidly identify and correct safety concerns and areas for improvement before they worsen
- Identify, reward, and learn from areas of best practice
PEP Health for insurance providers
- Improve CAHPS and STAR Ratings by harnessing the patient voice to improve your scores and predict outcomes
- Gain actionable insights to improve the patient journey across all healthcare settings
- Tackle patient safety and improve quality
- Reduce your negligence, costs, and complaints by rewarding the right behaviours
PEP Health for pharmaceutical companies
- Enhance clinical knowledge across common and rare and less common diseases
- Identify reasons for regime non-compliance and treatment switching, including side effects, ease of use, and effectiveness
- Gain real-time insights on patient experience at any point along the care pathway
- Make informed decisions to better serve patients and find new growth opportunities