We provide NHS trusts, commissioners and those responsible for setting policy the opportunity to listen to their patients, learn from what they have to say and start to measure their experience.
Our empirically proven platform provides real-time insights about patients’ experience of care from millions of public patient comments. We analyse the comments using tailored algorithms to generate scores which highlight areas for celebration or concern and identify the reasons for improving or declining patient satisfaction.
Our analysis reveals national trends and accurately categorises comments according to internationally recognised Picker Principles, region, provider and department. This means we can report variations in patient experience and safe care provision across settings, and benchmark providers and health systems locally, regionally and nationally.