Combining expertise and skills in quality improvement to improve patient care
Dr Mark Lomax
CEO
Seasoned healthcare entrepreneur and medical doctor. Previously founded, built and sold an award winning business, MediHome. Key customer was the NHS and still is asked to present his thoughts of “How to Crack the NHS” at various conferences.
Experience raising growth capital, international healthcare delivery, delivering high growth and building high-performing teams, delivering commercial success from the NHS.
Dr Alex Griffiths
CTO & Co-Founder
Data Scientist leading the design, development and implementation of the Patient Experience Platform (PEP).
Alex has over a decade of experience in healthcare analytics, including eight years leading intelligence teams at the Care Quality Commission, England’s regulator of health and social care and two years at the London School of Economics’ Centre for Analysis of Risk and Regulation (CARR) where he remains a Visiting Fellow.
Dr Meghan Leaver
Co-Founder
Experienced health systems scholar and public sector special advisor, who led the development of a novel qualitative framework used to analyse millions of patient comments.
Before co-founding PEP Health, Meghan directed several key AI strategy and implementation projects in coordination with the UK central government and the NHS. Meghan is also a Senior Health Systems Researcher at the University of Oxford’s Nuffield Department of Medicine, where her research focuses on patient safety, human factors and the contextual factors that underpin the delivery of safe and effective care.
PEP Health was founded by Dr Alex Griffiths and Dr Meghan Leaver. Having spent many years evaluating patient safety and quality improvement interventions globally they became frustrated by the mismatch between the data and what inspectors were finding.
Working closely with health systems in the UK and abroad, Dr Meghan Leaver generated a novel theoretical framework for extracting behavioural safety insights from text data, which provided the conceptual framework for themeing patient comments at scale.
By combining their expertise and skills in quality improvement and data science, Alex and Meghan built a first of its kind, scalable, real-time solution for listening to patients which proved an accurate measure of patient experience.
The PEP Health Team
Dr Joe Taylor
Lead Data Scientist
Leads the development of PEP Health's data models and analytics.
Joe has previously worked as a data scientist in the public sector and the energy sector. He wrote his PHD thesis on classification algorithms in machine learning.
Samie Dorgham
Project Director
Leads the implementation of our platform with our NHS and international partners.
Before joining PEP, Samie worked as a data science engagement manager, leading the implementation of advanced machine learning and NLP in the health and public sectors. He holds a MSc in International Health Management.
Lukas Kruchna
Language Manager
Leads the language development and analysis for PEP Health.
Lukas holds an MA degree in Language and Linguistics and an MSc degree in Forensic Speech Science.
Dr Robert Lowe
Data Scientist
Leads the data collection and AWS solutions for PEP health.
Before joining PEP, Bobby worked in consulting, working on numerous machine learning and web-scraping projects.
Ben Griffiths
Junior Data Scientist
Ben works within the data team helping collect and analyse patient experience data.
Before joining PEP health, Ben worked as a researcher, analysing body-worn sensor data for monitoring patients' physical activity patterns.
Chris Bloomfield
Front-end Developer
Front-end web developer experienced at working with different data sources to produce responsive and intuitive user interfaces.
Previously worked for the BBC and the BMJ on the design and development of consumer and industry-facing websites.
Gabriele Luoni
Data Analyst
Gabriele works as Data Analyst, mining and analysing datasets collected at PEP
Before joining PEP he worked in academia, doing quantitative and qualitive research in Second Language Acquisition. He wrote his PhD thesis in Applied Linguistics, focusing on formal models of language processing.
Maria Krzyzak
Language Analyst
Specialises in language analysis and interpretation of patient experience across the UK and the USA.
Prior to joining PEP Health, Maria worked as a language technician in marketing. She holds a BA degree in Modern Languages and an MA degree in Linguistics.
Sophie Hampshire
Language Analyst
Specialises in language analysis and interpretation of patient experience across the UK and the USA.
Prior to joining PEP Health, Sophie gained experience in clinical proofreading and editing and worked for NHS Scotland. She holds a BSc (Hons) degree in Speech and Language Pathology.
