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Academic publications

Evidencing the 'Wisdom of Patients' phenomenon

Read the published paper Wisdom of patients: predicting the quality of care using aggregated patient feedback now.

In 2018, the BMJ Quality & Safety Journal published a study by Dr Alex Griffiths and Dr Meghan Leaver, PEP Health's two co-founders, demonstrating the effectiveness of online feedback in identifying providers' quality of care, and PEP's ability to predict the outcome of inspections by England's independent regulator of health and social - the Care Quality Commission.

The study showed that aggregating patient feedback increases the volume and diversity of patient-centred insights into the quality of care and found a positive association between the resulting collective judgement score and subsequent inspection outcomes.

Read the study now here.