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Healthcare Experience Roundtable at the UK Embassy (Washington, DC)

In May of 2024, PEP Health and the UK Embassy in Washington hosted a roundtable featuring global healthcare leaders, vice chairs of equity, chief patient experience officers, VPs of health plans, frontline clinicians, and Capitol Hill influencers. The message was clear – a shift is underway in healthcare.

There is an urgent need for innovative patient experience measurement tools to keep pace with technological advancements and empower healthcare organizations to meet patients’ evolving demands and expectations by genuinely listening to them.

“Coming out alive is significantly more important than can I park my car, but it all adds up. Other industries take everything into account, and we in healthcare should, too.”

Dame Barbara Hakin - Former Deputy Chief Executive, NHS England

Download report: Innovation in Healthcare 2024

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