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Sharp drop in patient goodwill towards NHS since autumn

Today the Health Service Journal has published a story based on data gathered from our Patient Experience Platform into patient feedback during the continuing COVID-19 pandemic.

Patient positivity about NHS hospital services suffered a sharp drop during the autumn, and there has been a large increase in the number of patients reporting difficulties accessing care and satisfaction with access is now well below pre-pandemic levels, according to analysis exclusively shared with HSJ.


Read our analysis in this Health Service Journal exclusive based on our real-time data by visiting the HSJ website.


Get in touch to learn more about how we gather and analyse real-time patient insight that highlights variation in care across the whole health system and how providers can benefit from our Patient Experience Platform.


To view the insights and details of our initial national report register here.

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